Returns, Refunds, & Exchanges Policy- Holly's Hobbies

Return & Refund Policy

Holly’s Hobbies values customer satisfaction and stands behind the quality of every product. The following policy sets clear guidelines for returns, exchanges, and refunds.

1. Returns & Exchanges: Period and Eligibility

  • Returns and exchanges are accepted within 14 days of purchase and are issued as store credit only.

  • To qualify, items must be unused, in their original condition, with all original tags attached, and accompanied by proof of purchase (receipt, gift receipt, or online order confirmation containing the order number).

2. Store Credit

  • Approved returns will receive store credit in the form of a physical or digital gift card, redeemable in-store or online.

  • Store credit does not expire.

3. Refunds 

  • Refunds are NOT standard practice. Refunds will be sent as store credit, unless otherwise approved.

  • A refund may be granted only in exceptional circumstances, such as when merchandise arrives damaged or defective due to our error, or in other situations where we determine that a refund is warranted.

  • All refund requests are evaluated on a case-by-case basis, and Holly’s Hobbies reserves the right to make the final decision.

  • Customers must contact us as soon as possible and no later than 14 days after purchase to request a refund review.

4. Holiday and Gift Extensions

  • Christmas Purchases: Ronaldo items purchased as Christmas gifts may be returned or exchanged for store credit until January 14 of the following year.
    Example: A Ronaldo gift purchased in November 2025 is eligible for return or exchange until January 14, 2026.

  • Early Gift Purchases (e.g., weddings, showers): If a Ronaldo gift is purchased more than 14 days before the planned gifting date, customers should notify us at the time of purchase or include a note in their online order. We will document the extended return window on the order.

  • Scope of Extensions: Gift extensions apply to Ronaldo items. Other products may qualify only on a case-by-case basis and must receive prior approval.

  • Custom Orders: Custom-order Ronaldo items, including custom sizes and birthstone designs, are not eligible for return or exchange.

5. Final Sale Items

  • Final Sale items are not eligible for return, exchange, or refund.

  • This includes sale items, custom orders, special markdowns, and certain one-of-a-kind Redefined Collection pieces.

6. Additional Conditions

  • Items returned without intact tags or valid proof of purchase will not be accepted.

Holly’s Hobbies reserves the right to deny any return, exchange, or refund that does not meet the above conditions.

Upcoming Events

December 2023

CLOSED Labor Day

CLOSED for Labor Day. Store hours resume Tuesday, September 2, 2024 at 10:00am.

Build-a-Bow: Christmas

Build-a-Bow & Streamers happening 11am-3pm, today only. Share the Christmas spirit & create your own hair bows & streamers!

Build-a-Bow: Fall/ Halloween

Build-a-Bow & Streamers happening 11am-3pm, today only. Share the fall spirit & create your own hair bows & streamers!

National Grandparents Day

National Grandparents Day

337 Day

Shop our annual 337 day 10:00am-5:00pm! Buy 3 items, get 37% off each! This is our THANK YOU for supporting our local, small business!

Noel on the Prairie SALES

Join the town of Eunice, Louisiana and enjoy Noel on the Prairie throughout our town! First stop, Holly's Hobbies! DEALS ALL WEEKEND LONG... Open 12:00pm-4:00pm

Pink Friday SALES

Shop local, before shopping Black Friday deals! Shop Pink Friday deals ONLINE & IN-STORE! ... Open 10:00am-5:00pm

Noel on the Prairie SALES

Join the town of Eunice, Louisiana and enjoy Noel on the Prairie throughout our town! First stop, Holly's Hobbies! DEALS ALL WEEKEND LONG... Open 9:00am-5:00pm

Pre-Noel SALES

Shop early! Get sales before Noel on the Prairie! Grab your shopping bags & get ready for deals all weekend long... starting TODAY! Open 10:00am-5:00pm!

Holly Jolly SALE

Shop an exclusive wine night & sales before Noel on the Prairie! Grab your girls & get ready for deals all day long! Open 10:00am-7:00pm!

Black Friday ONLINE SALES

Shop online for all the BLACK FRIDAY DEALS! We will be closed for the day, with online SALES happening all day & night!

Moonlight SALE

Join us for a NIGHT of fun before Black Friday shopping begins! We will be opening Thanksgiving night for 9:00am-11:00pm! & YES! Expect HUGE deals!

Small Business Saturday

Support small businesses all around the United States for a day dedicated to shopping small.. Shop Small Business Saturday! Open 10:00am-4:00pm!

CLOSING EARLY

CLOSING AT 4PM- Parade downtown for EHS!